How to file a complaint?

VllesaPagesa RIA Money Transfer aims to provide reliable and fast services to all customers. Therefore, we welcome all your suggestions, recommendations and complaints.

To file your complaint, you can contact us through several channels:

• By post: by sending your complaint to the following address: Central Office: Xhevdet Doda Street, Dukagjini Residence Building No. 9, 10 000 Prishtina;
• Phone number: + 383 45 70 71 72;
• Email: [email protected], [email protected];
• Through the website: vllesapagesa.com by filling out the complaint form below;
• Through all our branches in Kosovo.

Your complaint will be dealt with promptly. Complainants will be informed in writing of the resolution of their complaint, electronically or by telephone, or at the complainant's preference, within a maximum period of fifteen (15) days from its receipt. If the complaining parties do not agree with the resolution of their complaint, particularly with regard to their rights, then the parties may choose other forms of complaint as follows:

1. Send the complaint to the Central Bank of Kosovo;

2. Send the complaint to another public authority or alternative dispute resolution mechanism, if applicable; or

3. File a lawsuit in court.