Customer Care
CUSTOMER PROTECTION INFORMATION FOR SERVICES OFFERED BY VllesaPagesa RIA Money Transfer
Customer care is our priority. We are committed to providing fast, quality services at all times to all our customers, therefore every suggestion and request of yours is treated with dedication and responsibility by our staff.
Payment Collection Services at our branches or through the VllesaWallet application:
- For all the services we offer, please inquire in advance about the service price list.
- You can find the price list with service fees located in the space of each VllesaPagesa branch.
- We suggest you make the most of using the VllesaWallet application for many reasons:
- Lowest rates
- By paying with VllesaWallet we protect the environment, 1 more payment with VllesaWallet, one less paper consumed.
- With VllesaWallet we have access to over 100 types of services 24/7
- With VllesaWallet you can receive money from all over the world through the RIA Money Transfer network in over 500k+ locations worldwide, from 190+ countries.
- With VllesaWallet, transfer money within Kosovo with 0 Fees.
RIA Money Transfer Services:
- Money transfers to Kosovo from other countries are made in Euros.
- Currency exchange and commission payment are made in the sending country. The beneficiary in Kosovo does not pay any sales fees for the money transfer.
- Transfer payments in Kosovo are made only in Euro currency.
- Money transfers to Kosovo are normally completed within 15 minutes, but in certain cases the money transfer time may be extended even further for various reasons: identification requirements, branch hours, time zone differences, and other regulatory reasons.
- You can find the price list with the fees for money transfer services located in the premises of each VllesaPagesa branch.
- VllesaPagesa RIA Money Transfer is dedicated to fighting fraud and helping customers avoid falling prey to fraud.
- We work closely with authorities, consumer protection agencies and other agencies to increase customer awareness against fraud.
Suggestions / Complaints:
Regarding your suggestions, remarks or complaints about payment collection services and Money Transfers, VllesaPagesa has created a complaints handling department which you can address through:
- email address:[email protected]
- in person at one of the VllesaPagesa locations
- in the complaint box which is located in all VllesaPagesa branches
- via phone number.+383 4570 71 72
Our qualified team is ready to serve you at any time during business hours: Monday - Friday 08:00-17:00 and Saturday 09:00-15:00.
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